Effective Date: July 24, 2026
Last Updated: July 24, 2026
Overview
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, this Return & Refund Policy explains the conditions and procedures for returning eligible items and requesting a refund.
Please read this policy carefully before submitting a return request.
Return Eligibility
You may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unworn, unused, and unwashed.
- Be in their original condition.
- Include all original tags and packaging whenever possible.
- Be free from stains, odors, damage, or signs of use.
Items that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
For hygiene and safety reasons, the following items are generally not eligible for return unless they arrive damaged or defective:
- Final sale or clearance items.
- Gift cards.
- Customized or personalized products.
- Items showing signs of wear, alteration, washing, or misuse.
Please review product descriptions carefully before placing your order.
Return Process
To begin a return, submit your return request within the applicable return period.
Once your request has been reviewed and approved, you will receive instructions for returning the eligible item.
Items returned without prior authorization may not be accepted.
Customers are encouraged to package returned merchandise securely to prevent damage during transit.
Refunds
After the returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be issued to the original payment method.
Depending on your financial institution or payment provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or in cases where the incorrect or defective item was received.
Exchanges
If you receive an item that is defective, damaged, or incorrect, you may request an exchange, subject to product availability.
If the requested replacement is unavailable, an alternative solution, including a refund, may be offered.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please submit your request as soon as reasonably possible so the issue can be reviewed promptly.
Supporting photographs may be requested to assist in the evaluation process.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please first:
- Check your bank account.
- Contact your credit card provider.
- Contact your payment service provider.
Processing times vary between financial institutions and may require additional time before funds are reflected in your account.
Return Shipping
Unless otherwise required by law or due to our error, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance when returning valuable items, as we cannot guarantee receipt of returned packages without tracking.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time.
Any revisions become effective immediately upon publication on this page.