Last Updated: July 24, 2026
Q: How long does it take to process my order?
A: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Q: How long does shipping take?
A: We currently ship within the United States only. Estimated delivery time is 7–15 business days after your order has been processed.
Q: Do you ship outside the United States?
A: At this time, we only ship to addresses within the United States. We do not currently offer international shipping.
Q: Can I track my order?
A: Yes. Once your order has been shipped, tracking information will be provided whenever available. Please allow up to 48 hours for the tracking information to become active.
Q: Can I cancel or change my order?
A: Orders may only be modified or canceled before they enter the fulfillment process. Once an order has been prepared for shipment, changes or cancellations may no longer be possible.
Q: What payment methods do you accept?
A: We accept a variety of secure payment methods available during checkout. Available payment options will be displayed at checkout.
Q: What if I receive a damaged or incorrect item?
A: If your order arrives damaged, defective, or different from what you ordered, please submit a request as soon as possible after delivery. Supporting photographs may be requested during the review process.
Q: What is your return policy?
A: Eligible items may be returned within 30 days of delivery, provided they are unworn, unused, unwashed, and in their original condition with tags attached whenever possible.
Q: When will I receive my refund?
A: Approved refunds are issued to the original payment method after the returned item has been inspected. Depending on your payment provider, refunds typically appear within 5–10 business days.
Q: Why does the product color look slightly different?
A: We make every effort to display product colors accurately. However, slight differences may occur due to photography lighting, monitor settings, and individual device displays.
Q: Do I have to pay sales tax?
A: Applicable sales tax will be calculated at checkout based on your shipping address and applicable state tax regulations.
Q: How can I choose the correct size?
A: Each product page includes a detailed size guide to help you select the best fit. If you are between sizes, we recommend reviewing the garment measurements before placing your order.
Q: What happens if my package is delayed?
A: While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to weather conditions, carrier issues, or peak shipping seasons. We appreciate your patience and understanding.
Q: Is my payment information secure?
A: Yes. Payments are processed through secure, encrypted payment systems designed to protect your personal and financial information. We do not store complete payment card information on our servers.